Employees: The Internal Customers
Titan’s more than 900 uniformed security professionals provide asset protection across a broad array of business sectors and work environments. Our security officers are trained and focused on the benefits of working as partners in a meeting the needs of the company's clients. Uniformed security professionals are carefully screened and selected, diligently trained, continuously monitored, and evaluated on an ongoing basis to ensure we're meeting the client's expectations. Management interviews all candidates thoroughly, conducts background checks, and determines personality/integrity profiles before adding them to the Titan team. Prior to assignment, all Titan personnel receive focused new employee and client-specific training in a classroom setting and at their assignment location. Our experienced human resources and training managers train our personnel in all facets of the company, security, life safety, and customer service. After assignment, ongoing personal training, supervision and management training are our internal operating standards.
Our historical turnover of security officers is significantly lower than industry averages. We believe this is due to the fact that we view our employees as internal customers. Our investment in their training and compensation yields us high retention and, ultimately, client satisfaction.
What We Offer Our Employees:
- Above market wages
- Affordable health insurance
- Pension plan
- Paid training
- Free or subsidized uniforms
- Paid holidays
- Paid vacations
- Career advancement opportunities
- Performance and referral bonuses
- Management support
Because these benefits are uncommon in our industry, we are able to attract high quality applicants. When coupled with our training programs, these benefits ensure that we provide our clients highly motivated and loyal security professionals.